Macau, China, 17 Dec – Macau’s Banco Nacional Ultramarino (BNUM) in 2009 plans to invest in improving its Internet banking services for both individuals and business customers, the vice-president of the bank’s executive commission, Artur Santos told MacauNews Tuesday in Macau.
Santos also said that said the provision of banking services through internet had grown significantly over the last few years and that improvements would be made to ensure they were more user-friendly and a key factor in improving customer service.
“Our focus is we want to get more and more services on the internet,” Santos said. “We are looking at a range of new products that will be available online, including being able to buy insurance, buy investment products, cash management services for companies and share trading online.”
A challenge in this area is the growing cost of information technology (IT) services in Macau. Mr Santos said due to inflation and the city’s human resources shortage, provision of IT services was expensive.
A este problema junta-se a necessidade de respeitar os regulamentos do sector bancário, “pelo que nos vemos obrigados a despender cada vez mais tempo e dinheiro e a dedicar pessoal para garantir que os regulamentos estão a ser respeitados”.
BNU, which is owned by Portugal’s Caixa Geral de Depositos (CGD), has been in operation in Macau for more than 100 years. On the back of Macau’s economic boom, the bank’s profit jumped 25 per cent to more than 380 million patacas last year.
Between 2003 and 2007 BNU’s profits rose by some 400 percent and credit increased by 24 percent reaching a total of 12 billion patacas.
BNU has 14 branches in Macau and employs 418 people. (macauhub)