National Bank of Angola sets up department to protect banking customers’ rights

16 December 2011

Luanda, Angola, 16 Dec – The National Bank of Angola has created a behavioural supervision department to ensure rigour and transparency of conduct by financial institutions, governor José de Lima Massano said in Luanda.

Cited by radio station Rádio Nacional de Angola, the governor of the Angolan central bank also said that the new service would make it possible for consumers of financial products to make complaints to the central bank whenever their interests are affected.

“The publication by the national bank of Angola of regulations on banking consumer rights and the creation of a behavioural supervision area is intended to ensure that duties are carried out and to inform the public about their rights and duties in the relationship with banks, as well as providing a forum for intervention by an ombudsman in defence of banking consumers,” Lima Massano said. (macauhub)