The Mozambican Tourism Ministry plans to start an inspection programme for the country’s hotels to gauge the level of services offered to guests, a vital factor for maintaining their rating category, an official source said in Nampula.
“The supply of services is currently quite varied, as the quality of a 4-star hotel in Maputo is different from that offered by hotels with the same classification in the provinces of Nampula, Niassa or Cabo Delgado, which ends up frustrating guests and other clients,” said Leo Jamal, spokesman of the Provincial Department of Tourism in Nampula.
A pilot action has already been conducted in the city of Maputo, Jamal said, adding that in Nampula province some hotels may eventually lose stars.
The main constraint in Nampula is the lack of qualified personnel, which interferes with the quality of services offered, he explained.
Hotel, hospitality and tourism workers in Nampula province can access vocational training services offered by the Institute of Employment and Vocational Training of the Department of Employment, as well as some ad hoc training actions organised by the Provincial Department of Tourism. (macauhub)