Angolan airline Taag carried around 1.1 million passengers in 2012, which represents growth of 11 percent against the number of passengers seen in 2011, the airline’s board of directors said in a message to its staff cited by weekly newspaper Expansão.
According to the messages the company’s revenues in 2012 exceeded US$650 million, which was a real rise of US$120 million or growth of 22.6 percent.
Taag’s board of directors said that the increase in revenues was due to work carried out by a revenue management team, which focused on adjusting the available tariffs to actual demand.
The board said that these figures were a reflection of the airline’s success in 2012, a year in which it outlined four areas for action – growth, training, customer, and control – and that success had been achieved only in the first two of these areas.
“In terms of the customer the service provided on the ground and on board remains a negative factor for our passengers and we are falling short of our main competitors,” the board said, adding that the control area was the one in which it had the least positive performance. (macauhub)