Customers of the port of Luanda, Angola, get improved service since beginning of February

28 February 2014

The customers of the port of Luanda, in Angola, since the beginning of February have had a new and improved service, known as Cacifo Electrónico (Electronic Locker), which allows them to look up movements and payments, said a senior port management official.

The director for Information and Communication Technology Systems (DSTIC), Miguel Pipa, told Angolan news agency Angop that this new service offers a completely paperless solution to the process of removing goods from the port which, in the past, took a long time.”

The Cacifo Electrónico, he said, allowed customers/operators quickly and effectively to interact by email with the Port of Luanda.

“As soon as customs fees are calculated the invoice is sent to the customers without them having to come to our offices,” said Pipa adding that “before Cacifo Electrónico operators waited for four or five days for a reply to their questions, but not they wait just two to three hours.”

Pipa also said that before Cacifo Electrónico was put in place the Port of Luanda used around 1,000 reams of paper per year. (macauhub)