A list identifying the companies and institutions that provide poor services to citizens will be published starting this year by the National Institute of Consumer Protection (Inadec) of Angola, the head of the Department of Training, Publications and Press recently announced in Luanda.
Joana Tomás told Angolan state news agency Angop that by publishing the list Inadec wants to encourage companies and public institutions to provide better services to citizens and prevent situations where people stop seeking them out.
The list will be drawn up based on complaints made in official complaint books that companies and institutions will have and on complaints sent to Inadec on its website and through letters from consumers.
Inadec is a public institute to promote and safeguard consumer rights, and to coordinate and implement measures for their protection, information and education and provide support for consumer organisations. (macauhub)