Commercial activity in Angola now requires Complaints Book

30 March 2017

Commercial activity in Angola will now require the existence of a Complaints Book with an individual identification label, which was officially launched on Wednesday in Luanda by the National Consumer Protection Institute (Inadec).

The Minister of Commerce, Leal Constantino, said that following the measure coming into force, consumers now are more easily able to exercise their right to complain inspection bodies are able to recognise business sectors where consumer rights are most often violated, in order to put corrective measures in place.

The Complaints Book will enable and facilitate respect for the rights of consumers of goods and services as well as being a tool to make operators provide goods and products that meet customers’ expectations and to provide quality services, the minister said.

“With the wide range and diversity of products and services on the market, the risk of consumer disputes becomes increasingly higher, which requires increased efforts with regard to information on the quality of these products and services,” concluded the minister, according to Angolan news agency Angop.

The managing director of Inadec, Paulina Semedo, announced at the time that the Complaints Book costs 8,000 kwanzas (US$48), and that initially 50,000 copies are available to buy at the Inadec headquarters and provincial offices..

Inadec is a public institute to promote and safeguard consumer rights, and to coordinate and implement measures for their protection, information and education and provide support for consumer organisations. (macauhub)